Privacy Policy

1. Introduction

CrixSol ("we," "us," or "our") operates the website crixsol.com and provides software development, e-commerce, digital marketing, and related professional services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit inquiries, request quotes, or engage our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, job title, and billing details when you contact us, request a quote, subscribe to our newsletter, or hire our services.
• Project Information: Details you provide about your business, project requirements, budgets, timelines, and technical specifications.
• Automatically Collected Data: IP address, browser type, device information, pages visited, time spent on pages, referring URLs, and general usage data through cookies and analytics tools.
• Communications: Records of emails, messages, support tickets, and other correspondence with our team.

3. How We Use Your Information

We use collected information to:

• Respond to inquiries and provide quotes, proposals, and customer support
• Deliver, manage, and improve our software development and digital services
• Process payments and maintain billing records
• Send service updates, project notifications, and marketing communications (where permitted)
• Analyze website performance and user experience to improve our offerings
• Comply with legal obligations and protect against fraud or misuse

4. Cookies & Tracking Technologies

We use cookies and similar technologies to remember preferences, analyze traffic, and enhance site functionality. You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

We may use third-party analytics services (such as Google Analytics) that collect aggregated, non-personally identifiable usage data to help us understand how visitors interact with our site.

5. Sharing of Information

We do not sell your personal information. We may share data only in the following circumstances:

• Service Providers: Trusted partners who assist with hosting, payment processing, email delivery, analytics, or project management—bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice where legally required.
• With Your Consent: When you explicitly authorize us to share information with a third party.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include secure servers, encrypted connections (SSL/TLS), access controls, and staff training on data protection.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously review and improve our safeguards.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Project-related data may be retained for the duration of our business relationship and a reasonable period thereafter for record-keeping and support purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications at any time
• Request a copy of data we hold about you
• Lodge a complaint with a relevant data protection authority

To exercise these rights, contact us at privacy@crixsol.com. We will respond within a reasonable timeframe.

9. International Data Transfers

CrixSol serves clients worldwide. Your information may be transferred to and processed in countries where our team members and trusted service providers operate. We implement appropriate safeguards — including secure infrastructure, access controls, and contractual protections — for international data handling.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes constitutes acceptance of the revised policy.